Terms of Use

These Terms of Use govern your access to and use of Emora, including the Emora website, mobile application, AI companion features, journaling tools, emotional wellbeing features, subscription services, and any related services provided by DigiMatrix.

By accessing or using Emora, you agree to these Terms of Use. If you do not agree, you should not use Emora.

1. Who We Are

Emora is operated by:

2. About Emora

Emora is a digital emotional wellbeing companion designed to support users through:

• AI-powered conversations
• Reflective journaling
• Mood and emotion reflection
• Goal-setting
• Personalized prompts
• General wellbeing support

Emora is intended to help users reflect, organize their thoughts, and receive supportive digital guidance.

3. Important Medical and Mental Health Disclaimer

Emora is not a medical service, not a therapy service, and not a replacement for professional mental health care.

Emora does not provide:

• Medical diagnosis
• Psychological diagnosis
• Therapy
• Psychiatric treatment
• Emergency support
• Crisis intervention
• Medication advice
• Professional healthcare advice

Any responses, reflections, or suggestions generated by Emora are for general wellbeing and self-reflection purposes only.

If you are experiencing a medical emergency, emotional crisis, thoughts of self-harm, or thoughts of harming others, you should immediately contact local emergency services, a qualified healthcare professional, or a trusted person near you.

You agree that you are responsible for how you use the information and responses provided by Emora.

4. Eligibility

You must be at least 13 years old, or the minimum legal age required in your country, to use Emora.

If you are under the age of majority in your country, you may only use Emora with permission from a parent or legal guardian.

By using Emora, you confirm that you meet these eligibility requirements.

5. User Account

To access certain features of Emora, you may need to create an account or provide information such as your name, phone number, or other account details.

You agree to:

• Provide accurate and complete information
• Keep your account information updated
• Keep your login details secure
• Not share your account with others
• Notify us if you suspect unauthorized access to your account

You are responsible for all activity that occurs under your account.

6. Acceptable Use

You agree to use Emora only for lawful and appropriate purposes.

You must not use Emora to:

• Violate any law or regulation
• Harass, threaten, abuse, or harm others
• Share illegal, harmful, hateful, or violent content
• Upload or transmit viruses, malware, or harmful code
• Attempt to hack, disrupt, or damage Emora’s systems
• Reverse engineer, copy, or misuse the platform
• Use Emora to generate harmful, abusive, misleading, or unlawful content
• Impersonate another person or entity
• Violate the rights, privacy, or intellectual property of others
• Use Emora for emergency mental health support or crisis response

We reserve the right to suspend or terminate access if we believe a user has violated these Terms.

7. User Content

You may submit content to Emora, including messages, journal entries, reflections, goals, feedback, and other information.

You remain the owner of your content.

By submitting content to Emora, you grant DigiMatrix a limited permission to use, process, store, and transmit your content only as needed to:

• Provide Emora’s services
• Generate AI responses
• Maintain your account
• Improve functionality and safety
• Provide technical support
• Comply with legal requirements

You are responsible for the content you submit. You should not submit content that you do not have the right to share.

8. Sensitive Information

Because Emora focuses on emotional wellbeing, you may choose to share personal or sensitive information.

You should avoid sharing:

• Passwords
• Bank card details
• Government ID numbers
• Private financial information
• Highly sensitive medical records
• Emergency medical information
• Information about other people without their permission

While we take reasonable steps to protect user data, no digital service can guarantee absolute security.

9. AI-Generated Content

Emora uses artificial intelligence to generate responses, prompts, reflections, and other content.

You understand and agree that:

• AI responses may not always be accurate
• AI responses may not always be complete
• AI responses may not be suitable for every personal situation
• AI should not replace professional judgment
• You are responsible for evaluating and acting on any information provided

DigiMatrix is not responsible for decisions you make based on AI-generated content.

10. Subscriptions and Payments

Emora may offer free and paid features, including subscriptions or premium services.

If you purchase a paid feature or subscription, you agree to pay all applicable fees.

Payments may be processed through third-party providers such as:

• Apple App Store
• Google Play Store
• Payment gateways
• Telecom billing providers
• Other authorized billing partners

Subscription terms, renewal rules, cancellation policies, and refund eligibility may depend on the payment provider used.

You are responsible for reviewing the payment and subscription terms before completing a purchase.

11. Auto-Renewals and Cancellations

If Emora offers auto-renewing subscriptions, your subscription may renew automatically unless you cancel it before the renewal date.

You may need to cancel your subscription through the platform where you purchased it, such as:

• Apple App Store account settings
• Google Play account settings
• Telecom operator billing process
• Other payment provider dashboard

Deleting the Emora app may not automatically cancel your subscription.

12. Refunds

Refunds, if available, are handled according to the rules of the payment provider or platform used for the purchase.

DigiMatrix may not be able to issue refunds directly for purchases made through third-party platforms such as Apple App Store or Google Play Store.

13. Intellectual Property

Emora, including its name, logo, design, interface, software, content, features, and technology, is owned by or licensed to DigiMatrix.

You may not:

• Copy, modify, or distribute Emora’s software or design
• Use Emora’s branding without permission
• Reproduce or sell Emora’s content or features
• Reverse engineer or attempt to extract source code
• Create competing products using Emora’s confidential or proprietary materials

All rights not expressly granted to you are reserved by DigiMatrix.

14. Feedback

If you provide suggestions, ideas, or feedback about Emora, you agree that DigiMatrix may use them without restriction or compensation.

This may include using feedback to improve features, design, user experience, AI responses, or business operations.

15. Third-Party Services

Emora may rely on or link to third-party services, including AI providers, hosting providers, analytics tools, payment processors, app stores, or external websites.

We are not responsible for third-party services, including their content, availability, policies, or practices.

Your use of third-party services may be governed by their own terms and privacy policies.

16. Privacy

Your use of Emora is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, store, and protect your information.

You can contact us regarding privacy matters at:

CC@digimatrix.ly

17. Service Availability

We aim to keep Emora available and reliable, but we do not guarantee that the service will always be available, uninterrupted, secure, or error-free.

Emora may be unavailable due to:

• Maintenance
• Technical issues
• Network problems
• Third-party provider issues
• Security updates
• Operational changes
• Events outside our control

We may modify, suspend, or discontinue any part of Emora at any time.

18. Account Suspension or Termination

We may suspend or terminate your access to Emora if:

• You violate these Terms
• You misuse the platform
• Your use creates risk for Emora, DigiMatrix, other users, or third parties
• We are required to do so by law or platform rules
• We detect fraud, abuse, or security concerns

You may stop using Emora at any time.

You may request account deletion by contacting:

CC@digimatrix.ly

19. Limitation of Liability

To the maximum extent permitted by applicable law, DigiMatrix will not be liable for:

• Emotional, health, or personal decisions made based on Emora
• AI-generated inaccuracies or unsuitable responses
• Loss of data
• Service interruptions
• Unauthorized access beyond our reasonable control
• Loss of profits, revenue, business, or opportunity
• Indirect, incidental, special, or consequential damages

Emora is provided on an “as is” and “as available” basis.

20. No Warranty

DigiMatrix does not guarantee that:

• Emora will meet all your expectations
• Emora will always be available
• AI responses will always be accurate or appropriate
• The service will be free from errors or bugs
• The service will be completely secure
• Any emotional or wellbeing outcome will be achieved

You use Emora at your own discretion and risk.

21. Indemnification

You agree to defend, indemnify, and hold harmless DigiMatrix, its employees, partners, contractors, and affiliates from any claims, damages, losses, liabilities, or expenses arising from:

• Your use of Emora
• Your violation of these Terms
• Your submitted content
• Your violation of any law
• Your violation of another person’s rights

22. Changes to These Terms

We may update these Terms of Use from time to time.

When we make changes, we will update the “Last Updated” date above. If the changes are significant, we may notify users through the app, website, email, or other appropriate method.

Your continued use of Emora after the updated Terms become effective means you accept the updated Terms.

23. Governing Law

These Terms are governed by the laws of Libya, unless another law is required by applicable consumer protection rules or platform requirements.

Any disputes related to these Terms or Emora shall be handled by the competent courts or authorities in Libya, unless applicable law requires otherwise.

24. Contact Us

If you have any questions about these Terms of Use, please contact us at: